Store Credit Policy

The short version

jeffsebiz digital products are delivered electronically. We do not offer automatic cash refunds on digital downloads or digital access.

If something went wrong with your order, email jeffrey@jeffsebiz.com, explain what happened, and we will review it. We may offer store credit, replace or fix a file, or in rare cases issue a refund.

What this covers

This policy covers digital products sold by JEFFSEBIZ LLC on jeffsebiz.com — handbooks, worksheets, web apps and related tools, and other digital downloads we offer from time to time. The checkout page for your order controls the exact product and price.

How to contact us

1. Email jeffrey@jeffsebiz.com from the address you used at checkout when you can.
2. Tell us what you bought, the purchase date if you have it, and what the problem is (for example: you never received the download, a file will not open, you were charged twice).
3. We review the message and reply with what we can do.

Please give us a reasonable amount of time to respond. Keep your order email handy.

If we grant store credit

When we approve store credit:

• Credit equals what you paid for that purchase (unless we say otherwise in writing).
• Credit can be used toward any jeffsebiz product.
• Credit is good for 12 months from the original purchase date.
• Credit cannot be cashed out.

What we generally cannot do

• Automatic cash refunds on digital downloads
• Cash-out of unused store credit
• Credit after a granted credit’s 12-month window expires

Checkout line

Digital products — no automatic cash refunds. If something went wrong with delivery, email jeffrey@jeffsebiz.com and we will review it.

Contact

JEFFSEBIZ LLC
10 Holly Hill Drive
Alton, IL 62002-5224
Email: jeffrey@jeffsebiz.com
Phone: 618-900-1951